SHELTER  Emergency  Services :  towards new perspectives

Accessibility  &  Quality   -   Congruence  &  Efficiency   -   Sustenability  &  Innovation


phase 3


Persons exists when their voice is listened and understood’ 



Ø  TITLE :  DIGNITY AND WELL-BEING :  services accessibility and  congruence” 

·       How do social and health services respond to ‘person’ with social and mental health needs?

·       How do they working  together?

·       How do they listen the excluded people voice?

·       How do they understand their needs?

·       How do they promote DIGNITY & WELL-BEING for them?


Ø  DURATION : 24 months



Homeless people living in severe & chronic social, physical, psychical precariousness are a symptom of the malaise and a permanent injury to democracy and social cohesion. They are almost a provocation and a challenge both for those ones working in health / mental health and social sector and for those who should be responsible on the policies and on the citizens.

Though any proposal for aid (support ?), these homeless people seem to prefer to live in the street or in an emergency centre, shelter, occupied building.

WHY some of these homeless people in this conditions seem to refuse any planned and institutionalized help?

Are the answers adequate to the requests of help? 

Are the interventions respectful of the dignity of the person and coherent with the complex needs they bring?  

Is the lack (of this integrate comprehensive services) of continuity in the social inclusion actions the cause of these  impermeable barriers?


To involve in co-working professional workers in social – health - mental health field, in private and public services, including volunteers people, who, day by day, are faced with a set of old & new issues, complex needs, with political & social pressures far from the ethical respect of dignity of the person.

We’d like to involve partners working in 4 different sectors, who are 4 pillars in supporting inclusive & participative projects:

1.    Soc. Ass. services: Emergency shelters, drop inn centres; dispensaries...

2.    Mental health Institutional & Community services      

3.    Home  services: solidarity apartments, housing first…, 

4.    Participation citizenship: job adequate; recognized role;  re-capacitation


The project focusing attention  on low threshold services : of is on shelters and accommodation facilities aimed to homeless, people with mental illness and undocumented migrants

The main objective is to improve the competences of the professional workers in social and mental health field with homeless, people with mental illness and migrants.

Build a mutual and lifelong training programme aimed to give new competences in deinstitutionalization of the methodology in services delivering.

Build a new strategy in delivering ‘HOME’ (accommodation) facilities in which single people needs are more important than community or institution’s needs.




Main objectives of 'Dignity & Well-being project’, are :

1.    Meet, listen & understand deepest, the voice of people voice-less, identity-lesshome-lesshealth-
hope-less: excluded.

2.    Identify the innovative services and facilities able to prevent the chronic homelessness condition.

3.    Recommend some absolute priorities in social & health policy.

4.    Promote & facilitate a great collaboration & net-working between workers of Institutions, Organisations,
  Associations involved in this field, for realising efficient synergy and turn these daily practices into effective
  models of efficiently networking

5.    Involve all civic society: policymakers, administrators, citizens and mass media, because this is a structural
  society problem and not only and specific problem for professional people: doctors, social workers and

Through the exchanges of knowledge and the analysis of experiences, we intend to highlight effective and innovative alternatives in approach and in the organisations of shelters, facilities and delivering services. 

Through analysis of the different services system aimed to homeless people we’d like to understand if the answers given by the institutions are coherent with the complex needs brought by homeless people with mental health problems.

Focus on the good practices aimed to defeat the risk of revolving doors and ineffective charity interventions in the individual paths to come up from the deep social and economic deprivation.

Focusing on innovative services and facilities able to prevent the chronic homelessness condition

Put on evidence the good practices and strategies able to give to homeless people the access to the fundamental rights (House, Health, Job)





Better and deepest knowledge for efficient and sustainable interventions

-   Directly this project for ‘adult education and permanent training’ has as its target the knowledge needs of professionals and volunteers from different European countries, working in the field of extreme poverty, closely linked to mental health problems.


-   Indirectly, the project would improve positive consequences for understanding, adequate and sustainable taking charge treatment for those who are too often excluded or invisible or so much visible rejected by indifferent or pity : the home-less, health-less, hope-less of European metropolis.




Seeing: Visit the services system aimed to homeless people of the partners’ countries of the project


Evaluating: Analyse how the system of services is integrated with the civil society


Proposing: How to support the best practices evidenced Improving knowledge and building capacities on 3 levels

1.  Local level. Preparing profiles of shelters and facilities aimed to homeless people: partners with each own multidisciplinary team discuss about the system of services of their country and prepare a profile following a common protocol

2.  Transnational level. exchanging experiences and practices: Realizing workshops in which analyse services and facilities in order to understand how they contribute to dignity

3.  European level seminar & hearing:  Final seminar and hearing in European Parliament.

From concrete cases and daily experiences discussed and evaluated during the workshops sessions, try to synthetize the similarities and differences in the living conditions of homeless, in the interventions and pathways, in order to suggest in final memorandum more adequate intervention and recommend absolute priorities.


The project also aims at producing a document that will share all that was learned and provide guidelines for good practice to the community of professionals working with the homeless mentally ill.




-   Collecting data about the services systems of the partners’ countries using a common protocol  

-   Visits and workshops with exchange of professionals (one week per each training/exchanging module and one
     module per country)

-   Analysis of the collected data and publishing of a good practices manual

1.    Kick-off meeting of Steering committee

2.    Launch of the project

3.    1 exchange workshop and visit per each partner

4.    1 conclusive conference 2020

5.    1 publication of good practice 



Transforming the charitable approach with homeless in respect of the fundamental rights, the dignity and the well-being of the homeless people with mental health problems

1.    building capacity to co-working together: public & private services –  health & social sectors

2.    improving knowledge about complex needs and adequate answers

3.    involving civic society, policy makers, administrators and mass media

4.    involving European Institutions: Commission, Parliament

5.    publishing a good practices manual